Wheelers ePlatform Limited (“ePlatform”)
Acceptable Use Policy for Patrons and Students
1. Commercial, Public Library & School Subscriptions
For organisations with an ePlatform subscription (covering eBooks, Audiobooks, and/or the SuperLit Decodable Readers Program), the applicable subscription terms are set out in your purchase agreement or customer contract. This Acceptable Use Policy is for all of our library users.
2. Introduction
Websites and Platforms are owned and operated by Wheelers ePlatform Limited (“ePlatform”, “we” or “us”), with offices in Australia, New Zealand, Malaysia, and the United Kingdom.
3. Amendments
We may amend this Acceptable Use Policy from time to time. When changes occur, we will: Publish the updated version on our Website; and Notify users prior to renewal or continued use. If you do not agree with the amended terms, you should discontinue using our Website or Platform. Subscription terms already paid will remain valid until expiry.
4. Privacy Policy
Our Privacy Policy forms part of this User Agreement. It sets out how we collect, use, store, and protect personal information, in line with: The Australian Privacy Act; The New Zealand Privacy Act; The UK Data Protection Act & UK GDPR; The EU GDPR. By using ePlatform, you agree to the terms of our Privacy Policy.
5. Links to Other Websites
Our Website may include links to third-party sites. ePlatform is not responsible for the content or practices of external sites. Please review their terms and privacy policies before use.
6. Subscriptions
Subscriptions renew automatically unless cancelled. Schools and individuals will be notified before renewal. Cancellations must occur at least 24 hours before the renewal date. Free trial access may be offered at our discretion.
7. Security of Your Account
Users are responsible for maintaining the confidentiality of their credentials. ePlatform employs industry-standard safeguards, encryption, and ISO 27001:2022-aligned controls. Despite safeguards, no online service is completely secure. Users acknowledge inherent internet risks.
8. Suspension or Termination
ePlatform may suspend or terminate accounts if: Inactive for more than six (6) months, Breached this Agreement, Used fraudulently or unlawfully, or If ePlatform discontinues its services.
9. Ownership of Intellectual Property
All content, including eBooks, Audiobooks, Decodable Readers, SuperLit Readers, software, graphics, and databases (“ePlatform Materials”) is the property of Wheelers ePlatform Limited, its licensors, or suppliers. Users may not: Copy, resell, or distribute ePlatform Materials without permission; Use ePlatform for commercial redistribution; Attempt to reverse engineer or extract source code.
10. User Content
By submitting reviews, feedback, or other contributions, you grant ePlatform a worldwide, royalty-free, perpetual licence to use and display that content for service improvement and marketing.
11. School Access
A “School” is any educational institution with a valid subscription. Access is limited to enrolled students and staff. ePlatform content may also be licensed under education copyright schemes (e.g., Copyright Agency in Australia, CLA in the UK).
12. User Code of Conduct
Users must not: Upload offensive, unlawful, or infringing content; Circumvent security features; Harvest or misuse account information; Distribute malware or attempt unauthorized access.
13. Communications
By providing your email or mobile number, you consent to service and update communications.
14. Disclaimers
The Platform is provided “as is”. ePlatform disclaims all warranties to the fullest extent permitted by law, including fitness for a particular purpose and uninterrupted availability.
15. Limitations of Liability
We work hard to make ePlatform reliable and secure, but sometimes things can go wrong. To the fullest extent allowed by law:
- - ePlatform is not responsible for indirect losses such as lost data, lost income, lost profit, or any damage to your device caused by using our website, apps, or services.
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- If something does go wrong, our maximum responsibility is limited to the smaller of:
- the amount you paid for your subscription in the past 12 months, or
- AUD $150. This does not apply if we are found legally responsible for fraud, or for death or personal injury caused by our negligence.
16. Indemnity
By using ePlatform, you agree that you will not hold us responsible for problems caused by:
- Breaking these Terms of Use,
- Misusing your account,
- Submitting content that causes harm,
- Or breaking the law or someone else’s rights while using ePlatform.
If any of these things happen, you agree to cover our reasonable costs (including legal fees) that arise as a result.
17. Complaints
For complaints or concerns, please get in touch with support@eplatform.co. We will respond in accordance with our complaints handling process and relevant laws.
18. Creating Safe and Rewarding Online Experiences
A proactive approach to guiding children's internet usage goes beyond simply restricting access; it empowers children to make positive, informed choices in their online activities. When adults establish clear expectations and foster open conversations about what is appropriate and safe, young users are much more likely to use technology responsibly. Encouraging constructive digital habits—like seeking permission before accessing new sites, reporting uncomfortable experiences, and practicing courtesy online—helps ensure that the internet remains a positive force in their lives.
